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New Member

Automated Queue Size

Is there a way to have the automatic queue size in ipcc 4.0.4 change depending on the number of available agents? We have a customer who want callers to get a busy if the queue is full.

6 REPLIES
Cisco Employee

Re: Automated Queue Size

The Get Reporting Statistic Step can be used to get the number of available agents and the number of calls in queue. From here you can use a series of "IF" statements, in your script, to compare the number of calls in queue to agents available and play a busy if needed.

New Member

Re: Automated Queue Size

Do you know where I can get some kind of Documentation for advanced scripting?

Cisco Employee
New Member

Re: Automated Queue Size

How do you refer to a predefined variable in the expression editor. I am trying to use a couple variables with math to create an integer.

New Member

Re: Automated Queue Size

If there is only a single queue, you don't need to program any logic to do this. Once the number of licensed ports is exceeded, additional calls will ring busy (unless of course you specify a busy action on the trigger).

New Member

Re: Automated Queue Size

There is 4 different queues and the number of available agents is not constant.

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