We need to transfer the call to the survey after the conversation with the agent is over. This should not require the agent to do the call transfer. As soon as the agent disconnects the call should get transferred to the ISN (survey).
Does anyone know how to do this with IVR 3.53 and with or without ICM 7.0? We need to do accomplish the same thing. However, we'd like to give the customer the option to avoid the survey before being transferred to an agent.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...