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Automatic Contact Importing in Cisco UCCX Outbound

Hi,

Anybody please help whether i can automate importing the contacts to UCCX outbound campaign.

I need to update the contact list in every 4 hours. So how can i make it automated. Whether any webservice available for it.

Please help

4 REPLIES
VIP Super Bronze

Automatic Contact Importing in Cisco UCCX Outbound

This is possible starting in CCX v9 and more so in v10 where there is a REST API for provisioning operations. The outbound direct preview section of this API was fleshed out further in 10.0

https://developer.cisco.com/site/collaboration/contact-center/uccxapi/overview/

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Automatic Contact Importing in Cisco UCCX Outbound

Hi Jonathan,

Thanks for your reply.

Could you please elaborate it more. Am not clear actually.

Also please help me to find documents regarding it

VIP Super Bronze

Automatic Contact Importing in Cisco UCCX Outbound

There is no pre-built GUI to do this. You would need to write an off-box application or script which loads the contacts through the HTTP REST provisioning API. Documentation is at the link I provided above.

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New Member

Please check below link for a

Please check below link for a Campaign Manager

https://supportforums.cisco.com/document/12705126/cisco-uccx-campaign-manager 

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