Automatic Conversation Recording between Agent and Caller
Hi ahmadinejad Monfared,
1- Why the .wav file is empty?
Answer: Need to investigate this, if the Supervisor manually records the Call on the same Agent is it recording properly, and are you able to play it through Supervisor Record viewer?
- I hope the Agent phone is properly daisy chained with the desktop.
- Span to PC port is enabled in the Phone settings in CUCM.
- Proper NIC is selected in the CAD and CSD, if not please run the PostInstaller.exe (present in the Agent\Supervisor box in the path C:\\Program Files\Cisco\Deskop\bin or config folder)
2- Where thsi file gets recorded?
- Recorded files will be saved in the UCCX box. (C:\\Program Files\Cisco\Desktop\Recorded Files), if you have a UCCX HA setup, than the recorded files are saved alternatively in each of the UCCX nodes.
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