Would you give me a description of what your goal is for the campaign? I might be able to see about an example script. Are you only sending a pre-recorded message to your customer via outbound campaign or is their more to it?
The scripts I were refereing to are in the document on pages, 3-34, 3-35 and 3-38.
You can pass the BAAccountNumber through from your import file that the Dialer uses to call the customer, and transfer the near end to the IP IVR through a trans route. Now the IP IVR can do a database dip to some external DB based on the contents of BAAccountNumber and get info about the customer (same applies to CVP). This is the only piece of data you can pass all the way through.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...