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Community Member

Automatic recording of all incoming calls in UCCX 5.0

Hi,

I would like to know if there is a way to automatically record all incoming calls in UCCX 5.0?

Many Thanks

4 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Silver

Re: Automatic recording of all incoming calls in UCCX 5.0

I would recommand 3rd party solution such as CallRex, NICE, Witness, Colabrio, etc

Chris

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!

Thanks

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

Hi there,

You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

We have a customer using this method, and although I dont think Cisco supports it; it does work.

Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.

9 REPLIES
Hall of Fame Super Silver

Re: Automatic recording of all incoming calls in UCCX 5.0

I would recommand 3rd party solution such as CallRex, NICE, Witness, Colabrio, etc

Chris

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!

Thanks

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

Hi Chris and Rajesh,

Tx a lot for your helpful responses.

I will talk to my manager regarding purchasing the 3rd party solutions.

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

Hi there,

You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

We have a customer using this method, and although I dont think Cisco supports it; it does work.

Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

Hi Matt,

By default, the CSD will hold on to the recording for 7 days unless it was extended manually for 30 days (doable only once).

The workaround is to create a script that will automatically export the recordings from UCCX to a specified folder. You can find the steps in the Cisco CAD Service Information under the section "Converting Recordings From *.raw to *.wav".

Enjoy

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

Hi Nicolas,

Many Thanks for the helpful reply.

I went on a long break from work and missed to reply to your post before my holidays.

My apologies.

Will now start working on the script to automatically record the calls.

Wish you a great year ahead

Cheers.

Community Member

Re: Automatic recording of all incoming calls in UCCX 5.0

Hi,

Is there any document of recording calls using workflows.

Regards,

Iftikhar

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