We recently rebuilt an older IPCC 3.5.4 server that went down. The Contact Center Supervisor wants it to automatically record all agent calls. Manual recording is working. How can I accomplish this?
The automatic recording of calls by agent can be done by creating a CAD Workflow in Desktop administrator.
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
