What is needed is the automatic startup of a webpage when a customer gets connected to one of our agents. The address of the webpage needs to have a dynamic part in it that allows for the customer code to be entered that applies to the customer that is calling so that the agent automatically gets the right page in front him or her.
We need to incorporate a Submenu for Tech support with following option:
Option: Registered customer>prompt for customer code> pass the customer code to web link> Returns the customer details in front of the Agent when the call gets connected.(How can we achieve this..?)
Highly appreciate if someone can provide us with the required info…
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