I'm going through some cleanup tasks in ICM and want to delete a plethora of users. If it was one or two I would take them from their teams and delete their agents, but I need to delete over 160 agents. Is ther a bat I can do or a way to delete multipe or is it one at a time?
you might want to use the Agent Bulk Edit function of the ICM Configuration Manager (Tools > Bulk Configuration > Edit > Agent Bulk Edit; select all the agents you want to delete, take a deep breath and then click the Delete button).
One more thing to remember: once you delete an agent, you delete his/her reporting information as well. Or, actually, the stats stay there but become orphaned, without a reference. So choose wisely, and remove only the agents whose statistics will not be required anymore.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...