We have agents who take calls for multiple Queues and need to be able to make themselves available/unavailable on different days. At present they do this through multiple logins (one for each queue-not ideal). Any suggestions? Dont want to depend on Supervisor to maintain.
Re: Available/Unavailable for multiple Queues on CCX5
The product is currently designed to require administrator or supervisor intervention through /appadmin skill level assignments to do this. You can submit a Product Enhacement Request, or attach yourself to an existing one if already requested, through your Cisco AM.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.