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Avaya ARS PG Functionality

Hello All

We have a need  to implement Agent based routing.

As in our environment we have an integration of ICM with Avaya Definity , wanted to check if we can implement agent based routing in this setup.

I have heard about Avaya ARS PGs , so if anyone is using this setup , could you please clarify if we would need to manually create AgentIDs to reflect ACD side or is there a way to automate it.

Is ARS PG an answer to agent based routing.

Thanks

Alok

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