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New Member

Avaya TSAPI Integration to ICM

One of our vendors is about to upgrade his Avaya Communications Manager to 4.x or 5.x and will need to upgrade his CVLAN/MAPD integration to a pair of AES servers. Typically that is accompanied by a CVLAN instance for ICM integration. However, that comes at an added cost from Avaya. He is asking us if it is possible to integrate to ICM using Avaya's TSAPI protocol.

Has anyone heard of this being done or know one way or the other if it is even possible? I can find no mention of it in any Cisco documentation.

5 REPLIES
Anonymous
N/A

Re: Avaya TSAPI Integration to ICM

Re: Avaya TSAPI Integration to ICM

Hi,

what kind of integration do you want to do?

what version of ICM have you installed?

Regards,

Antonio

Cisco Employee

Re: Avaya TSAPI Integration to ICM

Last I checked on this it was not possible a couple of years ago, basically there is no specific interface available, I am afraid you would need an additional MPA/D and CVLAN connection.

Regards,

Riccardo

New Member

Re: Avaya TSAPI Integration to ICM

This type of integration isn't available today. Send an email to:

icm-middlewareciscocom

This is an internal Cisco alias to the right audience to see what the timeline (if any) is for this type of integration.

/Jeff

New Member

Re: Avaya TSAPI Integration to ICM

Thanks everyone. I appreciate the responses and the help.

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