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AW / Distributor server - java error for reskilling webpage IPCCE 7.1.5

IPCC Enterprise, 7.1.5 -

AW/Distributor server

Webpage for supervisors to reskill agents will not load, giving java.lang.outofmemoryerror

CAN the Apache Tomcat service be restarted on that server without impacting the contact centers? We are trying to resolve this issue, but are unsure if restarting ONLY that service will impact the ICM/IPCC components/services.

HELP! :)

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: AW / Distributor server - java error for reskilling webpage

Tomcat is used webview and the reskilling tool.

The service restart could be done without any impact to other ICM/IPCC component.

Regards,

Riccardo

2 REPLIES
Cisco Employee

Re: AW / Distributor server - java error for reskilling webpage

Tomcat is used webview and the reskilling tool.

The service restart could be done without any impact to other ICM/IPCC component.

Regards,

Riccardo

New Member

Re: AW / Distributor server - java error for reskilling webpage

Resolved! Many thanks!

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