We are using IPCC Express Enhance version 4. We are using Cisco BARS to backup data on IPCC server. From Cisco BARS on Data Source Server Configuration, there is only one option to choose to backup for IPCC "Customer Response Solutions". I guess this will backup all data (configuration and database record).
Is there any way that we can backup the database seperate? The purpose of doing this is our client would like to have database to generate customer report (query to generate custom report).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...