I am not asking how the script are storing in the database, but rather I am asking that: based on which tables the routing are built?
For example: if the router decided to send the call for agent id xxx, this decision based on what the router calculated, so the question is:
Based on which DB (which table) the routes are determined? I know that there is a route script (which return a lable), but this route script build its results based on tables which already built based on the router manipulations.
The router is responsible for determining the routes, so based on which tables it does the calculations? And the routing script also is returning the lables, based on which table in the DB?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...