1) This can be as simple as your CSR pc needs to be plugged into the agent phone as it taps into that for voice recording.
If that does not solve it please do review the document as the other poster suggested
2)Agents can't change the default page but a supervisor or administrator can using the workflow. So you need to launch desktop administrator/workflow administrator/workflowgroups/CAD agent/userinterface
Then set your desired url site etc for all CAD users.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...