Basic scripting ?, re: ext transfer

[safety2008]

hello,

Am i on the right track, in the enclosed snapshot on my night menu, is it possible, with a menu, to have callers just dial the extension?? i some with extension xfer, some use redirect. but i am not sure in the menu where this should go? thought i had it right but it is not funtioning.. any thoughts would be appreciated.

TY

[Gabriel Saavedra]

You need to use the succesful branch of the get digit string step, there you use a call redirect to the extXfer.

Gabriel

[safety2008]

Thanks Gabriel,

I have that. what different, and maybe cant be done?, is they want the greeting to have 1st option, "report a claim press one" then be able to dial an extension if you know it...i just cant see how you can have a single digit and then dial an extension, and we use just about every starting digit in our ext range..

[Gabriel Saavedra]

You can use the timeout branch of the get digit string for that, there you can drag a switch step to do the options part.

Gabriel.

[safety2008]

Thanks again Gabriel,

I will give that a try!