Contact Center

Hi,We are planning to deploy Outbound Dialer 7.5, I have 2 queries:1. What is the File Format on which we have to Exract data from CRM application.2. If we require the Dialer to read out the following message:“Your bill for Account ID ………. has been...

Hi ALLWe Have IPCC 7.1.3 With CVP 3.1 and CCM 4.2.3 ,we need to Get ANI for each Customers called the callcenter more than one time per day.

Hi Community!I'm trying to figure out if there is any difference between the primary and the secondary supervisor in IPCCX 7. I have a team where person A is Primary and person B is secondary.When person A logs into appadmin and goes to RmCm and look...

Hi,We are using CTIOS 7.5.9. I have added many entries in CTIOS server's registry for agent statistics and they are working fine. I am looking for Calls Offered to a agent in day. Is there any such value to be added in registry ?Regards,Hammad.

IN UCXX 7.0 , every day two to three times ucxx agent are getting reserved starte, then we are restaring the CXX services.As per cisco document, I enable the interruptible option under the palyprompt, but no any success.

Hi,I have a Contact Center Express with Call Manager Express 8.0.2.When the incoming call incomes in a queu the time the call remains in each hop (agent) if the agent doesn´t the call is very long (the agent phone rings for a long time). Where I can ...

HiI want to integrated my UCCX with SOAP service. Is there any Good documentaion or guidelne for integration with SOAP Service.I am looking forward for your response guys.BR//Sultan Al Arif

Hi guys,IPCC Express 4.0(4)I am getting the following exception on the Terminate step of my script when I do a reactive debug.Contact id: 32976, Contact is inactive when getting channelThe script does everything it should successfully in terms of que...

Hi,We are using ICM 8.0, CUCM 8.0 and CVP 8.0. When I dial the CTI route point (6322337) it fails on the send to vru node in the icm script. From rtr service its showing showing below messege.13:12:06 ra-rtr Trace: (2 x 0 : 0 0) NewCall: CRSCallID=(1...

We have an IPCC system that needs to be reprogramed to instead of having it working from 7an to 11pm, change it to be open all 24hrsCan you direct me on how to change the "schedule parameter" or configuration?