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Hey experts, i've been trying to setup voicemail in UCCX but am unable to accomplish this, So i have created UCCX script what i want is if there's no agent available, then customers should ask to choose weather to drop or to go Voicemail but am newbi...

With jTDS stuck using JDBC 3.0, we are needing a feature which was introduced in JDBC 4.0, called MultiSubnetFailover.  This provides failover to a AlwaysOn availability group (AG) in MSSQL.  It doesn't appear UCCX supports a straight JDBC URL and al...

Hi there, I am seeking for some assistance in grouping calls by handle time. The end result is to have a count of calls by the different handle time buckets for a specified period of time, a result similar to several Cisco reports where you can get c...

Dears, Kindly I faced issue in routing call to CVP, when I call the dialed number and the line opened for 7 seconds and call down. when I route the call directly  in ICM script the phone is ringing normally but my issue with "Send to VRU" node. Kindl...

Hello,I have UCCX 11.6 and 2 SQLs in mirroring. Is it possible to connect UCCX to both SQL URLs? If 1st SQL is unreachable, UCCX should connect to the 2nd one.

I am trying to track transfer in Cisco Unified ICM but have a few questions. CASE 1DataAn agent receives a call and resolves the case:DateCallIDAgentNameDepartmentTransfer2020-01-01123PQSmithBilling0 So the Transfer column here is a tag that I have c...

The Finesse desktop agent is randomly losing connection with the UCCX cluster (pub and sub). On restarting the server or just the Finesse Tomcat service, everything is back to normal. But again randomly at a given time, it would lose connectivity. Th...

Current server: UCCX 11.0 with inbuilt CUIC New setup:UCCX 11.5.1A separate Standalone CUIC 11.5.1 server I am trying to export custom reports from 11.0 to the standalone CUIC server 11.5.1I export them successfully from 11.0When I import them to 11....

Hi All,Have customized a report for client but found an issue which CUIC does not show all the data returned from database server. Details are as below:Database: UCCE HistoricalFiltered By: DateTime, Precision Queue The query is running fine in datab...

  I am trying to write script for a callback application which will check if the caller has already left a call for a callback recently. The xml will be something like <CallBack><Filename>CB.xml</Filename><CB><DATE>07/02/2020</DATE><TIME>12:00</TIME>...

Hey,Need some advice. I have never been able to understand how the waiting time is calculated. So what I am trying to achieve is to do route calls based on the waiting time. For example if the waiting time is more than 4 minutes to go to another CSQ....