Resolved! UCCE skill group SQL query
Hi guys, I'm try to see all agents available in a particular skillgroup, real time. It would be handy to be able to see there status also. Does anyone know an SQL query to run that will show me this? Thanks
Forum Posts
Resolved! How to perform CISCO PGs Health Check?
Hi Team, In our infrastructure, we have 48 PGs (24 active & 24 passive) across 2 data centers. We want to setup a automatic daily health check for the PGs before the business day start so that none of the CTI clients fails. Please suggest a best way ...
Hi all I am new deploy ECE 11.6 with PCCE, I have received an email from a client but after we reply or sent completely, on the client-side don't get a reply from the agent. about mailbox server I already test client to client working fine, and the s...
When agents make manual outbound calls , the skill group is displayed as CUCM_PG_1.Cisco_Voice.defa in Livedata.Is there a way to change / mask the skill group to some other name so that supervisors can view in CUIC as manual outbound.
Currently have a UCCX 11.5 application using Call Consult to call conference bridge provider number and sends participant code via DTMF to create simple auto logon into a conference call for our support staff. Trying to set up same thing for new con...
Non-technical question, more about data protection on a global system.My customer is trying to expand their global UCCE environment which currently covers EMEA and APAC, so that it also covers USA. Technically it's possible as the Router/Logger are ...
Hello,I have UCCX 11.6(2) and have written a simple script which gathers data about contact centre settings and returns them as a html page when the script is accessed via a https trigger (port 9443).So far, so good. I now want toi apply some styling...
Resolved! Scripting Question
Hello Experts,We have some emergency Ad Hoc prompts (EAP) that we record and play when it is needed. I am writting a script that requires the below manipulations.The emergency prompt comes right before the main menu to informe callers about the situ...
Hello, I have UCCX 11.6.2 with SocialMiner and have successfully set up Classic Chat and Bubble Chat allowing people on the Internet to chat to CCX agents. I now want to set up the new Facebook Messenger integration and am struggling to understand so...
Does anyone know of a SL report that is in realtime in CUIC 11.5? I am using the report CSQ Service Level Priority Summary report on a Dashboard but, it only refreshes every 30 minutes or so. Thanks
Hello, I am working on a script that captures expected wait times. It seems like the best way to handle this is to capture this data into an integer via get reporting statistic > expected wait time. The problem I am having is what to do with this v...
Probably a quick and simple question but we just went to CUIC 11.6 a couple of months ago and its driving me nuts! Once you get in, it tells you it requires IE in compatibility mode for some functions. OK; so you set that, but the next time you go ...
Hi every one,In UCCE enviroment client found that notice on PG :SIP Dialer has decreased the port throttle by: 1, since VGW overdialing has been detected in the last 4540 seconds; adjusted-configured port throttle: 11.000000-15.000000.Voice gateway h...
Currently my company is looking to move away from g729 and towards g711.UCCE 11.6, codec changeFrom a UCCE 11.6 perspective what would need to change to accomodate this?UCCE 11.6, codec change Obviously the prompts would need to be changed, and we w...
Resolved! UCCE 12 Fresh install issue
Hello guys, I’m trying to install ICM (CCEInst iso) under windows 2016 server as recommended by Cisco matrix compatibility , but after install sql 2016 sever and try to install icm , I got SEVERE error , indicating that installation require Windows ...
