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Hi, We have a requirement that customer data should be visible to agent before dialing (as in preview mode) but the call should be be first answered by IVR then transfer to Same agent upon customer's confirmation (Press *). Is there any way we can ac...

Hi folks,We have a PCCE v12.6(1), 12,000 seats.when I click on "Agent Explorer" in Configuration Manager tool, an error message appears "The peripheral data required for the proper operation of this explorer is not present in the system or not access...

atoxet by Level 1
  • 382 Views
  • 9 replies
  • 0 Helpful votes

Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones... Error occurredThe Router is not available. Try again later or contact your system administrator.This beg...

I am working on a new install of CVP Call Studio and trying to setup the environment correctly.  Need to know what files should be updated in order for the Database element to connect to external database.  What files should the JNDI name be inserted...

Hello Everyone,I am trying to make an agent campaign setup working but I am loosing something somewhere. I see the import from baimport logs are good. But not seeing the dialer picking up the dial-list. In the dialer logs I see the campaigns which ar...

Resolved! Outbound campaign

Hello allI have an outbound campaign script IVR based>progressive, i face some issues i hope i can find a solution1- if customer receives the call and hang up it doesn't give any indication to uccx that call is hanged which can make outbound stuck2- ...

This situation drives me absolutely nuts. Got a call from a customer.  Their UCCX server was throwing an error when the script tried to transfer to voicemail.  I cracked open the script, and saw the call redirect.  Debugged it, and sure enough, it wa...

I am well versed in the bulk method of loading DN's to CT's but I am curious if anyone has a way of bulk UNmapping Call Types to Dialed Numbers? Example: We've decom'd hundreds of numbers and need to remove the Call Type (Dialed Number Map) from the ...

Annie S by Level 1
  • 1124 Views
  • 12 replies
  • 0 Helpful votes

Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it  including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...

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kavle by Level 1
  • 126 Views
  • 1 replies
  • 0 Helpful votes

Resolved! WxCC using WebRTC

Our organization is poised to start a project to migrate our 5 call centers to Webex Contact Center (WxCC). When we first started our discussion on and review of WxCC Cisco did not have WebRTC available. Our organization is now considering using WebR...

RL5901 by Level 1
  • 465 Views
  • 8 replies
  • 0 Helpful votes

Is it possible to convert a string value to an int in the WxCC Flow Editor?  We have a large qty of patient rooms that call into our Dietary contact ctr.  The staff would like WxCC to display the patient room number.  Most of the room numbers coordin...