I was checking for an option to integrate Amaxon lex bot with Webex CC?But not finding any docs related to it. Please let me know if this is possible and if yes, how.
I was checking for an option to integrate Amaxon lex bot with Webex CC?But not finding any docs related to it. Please let me know if this is possible and if yes, how.
Recently upgraded from 12.0.1 to 12.5.1 SU1. When logging in to CUIC getting the following warning. "CUIC application cluster is not formed correctly. Please refer to the Troubleshooting Cluster Configuration section in the CUIC Administration Consol...
I have script with toll free number(sip) the caller sometimes hear all audio prompts in menu, and sometime hear some audio prompts which not stable, but when I dial internally the trigger it is stable and I can hear all audio prompts in menu, What co...
Hi there, Hoping im posting in the right space, it has been a while. We are currently building out Webex CC in our sandbox. The typical inbound voice items are no issues however a skillset challenge is occuring on the chatbot. Whilst there are templa...
Hi Team, I have an issue, that the recorded audio file can be seen in the WFO QM GUI but when played, the recording has no sound. This happened when our branch office WAN router was migrated to SDWAN Versa. There are no changes to our voice settings....
Hello All As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes. Is there any constraint similar for User Variables? Did some googling and found this one from the link belowhttps://supportf...
Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...
Hi Guys, I work in a hospital and I need the patient beds/rooms, when receiving an external call, to play a warning to the patient before completely transferring the call "stating that the hospital does not deal with medical bills or the cost of trea...
UCCX 12.5 How to play promt to a customer in case if outbound agent based campaign predictive\progresive. I know that in case of direct preview the call can be transfered to application and promt can be played there. But i need play "your calls are b...
Hello all, Quick bit of background on this, the way our contact center currently works is that they have 1 line on their phones which they take both direct calls and calls via CSQ's. They have a few reports that they are using at the minute that incl...
We have our UCCX agents set up with 2 extensions:1 - Personal DN - no restrictions2 - Agent/ IPCC extension - set to 2 max calls 1 busyAgents receive calls from the queue to their IPCC extension as designed. However, they run into issues when they tr...
i am trying to get a 3rd party integration to work with which the customer wants to set agent in finesse between ready and not ready, automatically. i did find that there is a finesse api to read and write the status. however, while reading the sta...
In Cisco ECE, we have two entry points that route to the same queue. What has been requested is that we display something similar to "New chat from ABC" if chat comes in via entry point 1234, but display "New Chat from XYZ" if chat comes in via entr...
We are looking to deploy call studio and have a couple of questions Does the Pcce need to be always connected, powered up for icm to use it since we are looking to deploy it on a laptop. We are looking to deploy it on a standard laptop and a s...
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
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