One of the Finesse supervisors runs the Agent Detail report every week. This supervisor is also an agent that takes calls. Her stats are on every report until last week. As of April 1st, all her stats are zero and even running the Login Logout Activi...
Forum Posts
Hi All With the conversion of UC licenses from HCS to Enterprise, does anyone know if a CUCM (On-prem) work with a HCS-CCE? Just looking for some alternative in the short term, before moving everything to Cloud solution. Regards,
Hello dears, I've an issue with UCCX(12.5). Some calls are being dropped. Customer calls IVR , goes to queue and waits, once the agent free up script play prompt (about connection to agent), agent phone receives small ring(second,even less) and call ...
Resolved! UCCX report generation issue
hello everyone I'm having an issue when generating a specific report on UCCX. I tested on version 11.0 and later upgraded to 11.5, but the error is the same. The error is the following: "Report execution failed. retry running the report and if the ...
Resolved! UCCX Uprade Path
Hello Experts,What is the path for upgrading UCCX 12.5.1.11001-348 to uccx_1251_su3_es_04_special?Thanks,MK
Resolved! JSON response with CVP script
Hello Dears, I have a CVP script that calling an API and getting the response, the response includes Firstname, Lastname, OTP etc.. When trying to get the OTP and set it in a variable, I'm getting empty variable: Any help please?! Regards,
I am working on trying to parse out multiple data points in the FromExtVXML array in ICM, and am having some syntax issues.from CVP in Arrays 0 and 1 i am sending back something like this pv2={Data;pv3={Data};pv4={Data}pv5={Data};pv6={Data};pv8={Data...
I am developing a chat in Webex Contact Center using the Services and Apps in Connect with additional configuration in Engage. I am trying to use pre-defined templates in Engage for my chat and unable to configure access to those for the agents. Id...
Hi, We have UCCE solution and while agent trying to conference the call of customer with an IVR application using CTI RP it is failing. Up on checking we found the CVP log returning user.microapp.error_code: 10 and conference is not happening. As p...
Hi everyone, I'm currently experiencing a high CPU utilization on the UCCX (Pub and Sub) and I am trying to increase the CPU to fix the issue. My question is, to minimize downtime can the procedure be done one by one (Publisher first then once up a...
I was checking for an option to integrate Amaxon lex bot with Webex CC?But not finding any docs related to it. Please let me know if this is possible and if yes, how.
Recently upgraded from 12.0.1 to 12.5.1 SU1. When logging in to CUIC getting the following warning. "CUIC application cluster is not formed correctly. Please refer to the Troubleshooting Cluster Configuration section in the CUIC Administration Consol...
Hi there, Hoping im posting in the right space, it has been a while. We are currently building out Webex CC in our sandbox. The typical inbound voice items are no issues however a skillset challenge is occuring on the chatbot. Whilst there are templa...
Hi Team, I have an issue, that the recorded audio file can be seen in the WFO QM GUI but when played, the recording has no sound. This happened when our branch office WAN router was migrated to SDWAN Versa. There are no changes to our voice settings....
Hello All As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes. Is there any constraint similar for User Variables? Did some googling and found this one from the link belowhttps://supportf...
