WFM Dashboard has a Widget called "My Schedule". The Widget shows Adherence statistics in the bottom for a particular agent. The Adherence statistics show correctly for the date going back upto 2-weeks. The widget does not show the correct data past ...
Forum Posts
Hi There,How run the UCCX script when agent call to customer?I'm trying to run a script when agent dial a number and customer will pick up the handset.How configure the UCCX to do that. I use UCCX 10.5 with CAD. I would appreciate some help!Mniek
Hi,Is there any documentation available at Cisco for adding/updating agent,PQ,etc configurations through custom API?ThanksSuresh
Resolved! Hi
Hi good day, I was requested by our upper management to route calls from the Philippines to Malaysia after office hours (9am-6pm) and holiday but apparently there's already a script in Cisco Unity Express that does that. The issue is when I tried to ...
Hi, Does anyone have idea, how to access Chat transcript in UCCX 11.5 with SocialMiner?I just enabled Chat feature for customer and customer is asking to have access on Chat transcript. Regards,Mukesh
Resolved! UCCX 7.0.1 LDAP Sync Issues
I'm troubleshooting an issue with UCCX 7.0.1 HA (I know it's EOL and needs to be upgraded. That project is in the works). Synchronizing Directory Services in CDA is consistently returning an error, CDAUI2082 At least one error has occurred during the...
Dear All,I am fairly new to contact center environment and in learning phase now.One of my clients has come up with a new requirement.They have UCCX 11.x up and running fine and the requirement is as followsWhen there is an incoming call in queue for...
Hi Experts,I have UCCX version 8.0.2.10000-41 in a single server deployment. When we add a new agent or make a change to an agent, the agent or change does not appear under Agents in Cisco Desktop Administrator. If I manually synchronize Directory S...
Hi, Has any one faced a situation were PG is getting fail over from one side to other daily at 12:00 AM (start of a day). If yes, pls let me know what could be the cause
Hello, I have UCCX 10.6(1) and I am setting up a screen pop based upon calling number for an MS Dynamics CRM system. I have used "When a Call arrives" to control when the pop happens and it works fine. The issue I have is that the new browser window ...
Hello, In a Cisco Unified CCX Premium (10.6) environment, we can set the calling interval for each outbound campaign, specifying the start time and the end time, but this applies to all days of the week. Is it possible to have different time inter...
Hi im new to creating custom reports i have cuic 10.6 and a standalone premium lab i need to create a report that can show agents calls by half hour is there a stock report i can build this off of?
Hi There,I'm maybe not the super best ccx script porgramming guy out there but I thought this one is pretty straight forward when infact it doesn't seem like it.The enviroment is a UCCX 11.5 SU1 (11.5.1.11001-34)Goal should be simple, Blind Postcall ...
Resolved! UCCE 8.5 CUIC REPORT
Problem: According to above custom Query and result, I noticed (i.e. starting from ROW 5 - highlighted in red) that next call start time kicks off soon/before previous call End time. Please advise what’s wrong I am doing here. i have attached custom ...
Resolved! UCCX - Modifying CSQ Configuration?
Hello All,UCCX: 10.6(1) What happens in UCCX if you modify a Contact Service Queue's Resource Selection Criteria while the CSQ is actively taking calls? Would calls to this CSQ (*or all CSQs) drop, or anything along those lines? Are there any negativ...
