Contact Center

I have produced a report that shows calls Handled and Abandoned in Queue, however they do not add up to the total calls offered,The report is showing Handled @ 329 & Abandoned in Q 273, where as calls offered is 524.The discrepancy is 48 calls! In lo...

We have Home agents using Cisco Agent Desktop application.Is it possible for them to associate voice call/speech path via their Home Number/Mobile Number instead of using Cisco Hard/soft phone.Please suggest if above is possible using either UCCX or ...

Hi All,How to write agent greeting files to multiple media servers, (4 media servers in our case) I got to know that setting the default media server to act as a proxy will resolve this issue. Kindly let me know is this correct and how this could be ...

We're working with UCCE 8.5 with CVP 8.5 in a comprehensive model. we have noticed 0 talk time to some calls  (in which case where the customers had actualy talked with agents as per the complaint)does any body come across such cases in past Can you ...

Hello Everyone,Just wanted to know is there a way where i can configure a config file on desktop so that IP communicator gets registered to a device pool automaticallyWe have 4 group agents and requirement is to setup a auto registration with separte...

Hi,     I am trying to collect callers details(ani) using getcallinfo and storing in a csv file, so as to import it to a campaign for outbound dialing .I am using java code which runs externally on an eclipse . I want to pass this callers information...

Hi ExpertsWe have a UCCX 8.5 working in HA, There is a customer requirement where they want that the supervisor should not be able to record the Agent calls for a selected Agents .Is there any way we canm acheive this in the uccx versio 8.5.RegardsRC

Is there any builtin wallboard utility available in UCCX 8.5?

It appears CAD does not allow multiple timers for the same event.I would like to send an alert when Agent's been in Work Ready for 1min and then again at 5min.Any ideas for a workaround?Thanks.

Hello,Can someone help me with a created a script?  I want the script to come in to Script A and after 5mins, begin to look at Script A & Script B for the next available agent.  I wondering to I need to created two "get reporting statistic".I have UC...