Contact Center

Dear Networkers,We have CCMp 8.5(4) installed with UCCE 8.5(4).the issue is that we cannot add or remove an agent from CCMP interface. We noticed that the Provisionning server is not running (red color from connection mnager)From the CCMP provisionni...

Dear Team,We do have UCCX 5.0(2) SR2 installed in HA model.We backed up data, using the backup now tool of UCCX. we reinstalled both servers. Now we're restoring them.During the erstore, everything is going fine without any error. The issue is that t...

HiUCCX System version: 8.0.2.11005-20 (HA)CM System version: 8.6.2.20000-2 (HA)From the 21st of December, Our historical reports database has stopped gathering data correctly, much of the data is incorrect or missing altogether and I cannot see a pat...

Please send me the best propose for the following specification :Switch will be used for CCTV system for up to 20 Cameras.1) 10/100 BaseT Fast Ethernet Ports ( at least 14 ports )2) 10 /100/1000 BaseT Gigabit Ethernet Ports ( at least 12 ports )3) Co...

Hi All,For one of our customers, we found that the Skillgroup membership of a working Agent went missing automatically.Earlier three skillgroups were added to the Agent's Skillgroup membership. We fixed the issue by Adding those three skillgroups aga...

Hi All,We are having the hosted IPCC setup running on UCCE 8.5, UCM 8.5, CVP 8.5, we have found recently some of the customer calls recorded in TCD as talktime 0 seconds, but it is wrong and cross checked with Call manager CDR report which shows diff...

Hi There,I am using a script to record prompts on uccx 8.5, this script is from uccx 7 days.After few prompts my uccx server is crashingany advise ? StartAccept (--Triggering Contact--)CRSUser = Get User (User ID: UserID)SuccessfulGet User Info (CRSU...

Hi,Apologies is this is not the right place to post this question, it's my first post but I am struggling to find help with CISCO Webview reporting.We have introduced Not Ready Codes in our Contact Centre recently and although I can view NR breakdown...

Dear All ,i tried to make agent work flow to auto answer calls once agent is selected but its not working , or it must be configured from line configuration in cisco call manager , but its not needed just needed auto answer in agent selected to answe...

Hello,I am running UCCX 8.5 in HA WAN mode.  When I ran the client configuration tool I could only add the IP address of the primary server and not the secondary server as well.The problem that I am having is that if the primary server is unavailable...