Contact Center

Hello guys,at a customer we deployed the IPPA tool for a service hotline. So just a few questions to the IPPA.Is it possible to run it in background?Why can´t i forward a call who was routed to me? Transfer button dont work then.Why cant i dial o num...

                   Hi Support Team Please note that there is no any data in CUIC 8.5 when I run any histrocal report I did restart for for CUIC and Sync with AW also I did restart for AW but nonewPlease advice.Thanks

Just did two step upgrade on two IP IVR's from v5 to v8.5.1.  This is a two step upgrade.The upgrade to 8.0 (first step) worked just fine.  However, when upgrading to 8.5.1, BOTH IVR's come back up on the new version, and the appadmin pages are inacc...

I am recently engaged with upgrading CRS 4.0(4) to IPCC (Contact Center Express) 8.5.1. I understand that it is a step by step Installation. Can someone please advise me with the correct upgrade path with the correspoding tools and considerations tha...

Hello all , I need help please!I need to know if CVP standalone what work as IVR can to integrate to PBX thriry party do not CUCM, if I configured a CVP standalone to work as IVR this can trnasfer to call to ext of PBX? If this is possible that more ...

Hi,I am looking for a way to allow an UCCX agent quickly login from an IP phone without put the username/password, ideally it can only input the extention ID and able to Login.The "One button login" setup works good but we are using LDAP for authenti...

With version 7.x of UCCX, if we did an update to our UCCX server, the updated agent and supervisor desktops downloaded automatically the next time a user logged on.Last night I updated our 8.5.1 server to the latest build.  I went to run the agent an...

dear all i wana ask question regarding uccx script , i designed script on it get digit string , i put inot it prompot long and i want user to listen to it and after it finish the function can accept user digits inputs , i tried no interupt with no ba...

                   Hi,      I have two supervisors that are see agents logged in for 20 hours, but when I check the UCCX resource stat the agent are not even logged in. I have tried to uninstall the supervisor and reinstall it, but no luck. We are us...

Hello,I have a Call type that redirects to only one Skill Group.When I try to view the total number of calls handled, I notice that:Call_Type_Half_Hour.CallsHandledToHalf > Skill_Group_Half_Hour.CallsHandledToHalfCaltyp22                             ...

Dear,We are running IPCC system, with ICM version 7.0 and CCM version 6.1.4. I would like to set up automatic outbound call from our Script Editor. How should we prepare for that setting? It means that IPCC system will be automatic call out to custom...