Contact Center

Hello,I have computer with Windows 7 32 bit Enterprise. I'm trying to install CAD (file: setup_CAD_851) but after few seconds I get error message."The operating system is not supported by Cisco Desktop Services. See product documentation for a listin...

Hello,We are using UCCX 8.0(2) SU2. We have just configured Outbound Preview feature (direct preview mode) and have uploaded few contacts for testing first. Here I have a few questions and hopefully anyone could help me out.1.   While agents and cust...

I have a large install, with over 100 skills and CSQs.  Three agents always show up in everybody's Not Reason Code Summary Report, even though they are not assigned to those skills.  At this point none of these three agents has ever been active.  My ...

Hi everyone,I have configured 3 CSQ with skills, I want that agents handled one of them queues before other. I figured out that i can get this with set priority but the information about this, it says:Use the Set Priority step to assign a call higher...

Hi experts,Can someone help!!! How can I verify which of my agents is supported with Dialer option “outbound agent”. Currently I have more than 80 agents “ CTI-OS” for UCCE “ICM 7.5”Thanks in advance.Saeed

Hi,I want to schedule the automatic backup for ICM Components, I know the following components have to be backed up.All ICM Servers: (Router, Logger, PGs, AWs, etc.), Registry Keys, Cust_awdb (local database), Cust_SideA (Logger), Cust_hdsdb (HDS) et...

Hello Experts,I  have an issue where calls are not generated. I have CIM 4.3.2 deployment which is integrated with ICM 7.5.x, I have CTIOS installed and CMB configured to communicate with CTI and all the components are active (CTI,CTIOS, PIM). I have...

Has anyone deployed eTalk Qfiniti QA product in an Enterprise environment before. Has anyone even heard of theis call recording suite?

Hej.I am replacing the standby server (secondary node) in a CCX 8.02su3 cluster because of hardware failure.I can only find the procedure for replacing the primary node on cisco .com.Here is what I attend to do :1. Remove secondary node (server name)...

Hi,we are running cisco IPCC Enterprise 8.0 ,can any one help me to calculate the agent logon duration.i need SQL query to calculate the agent logon duration

Have a customer that is using the Mercom Voice Recording software to record agents in a call Center. They are having some problems when an agent logs into a phone using extension mobility. Has anyone seen this product work and is there some specifi...

Hello,     We are running a full g711 environment and are begininig to roll out g729 phones.  The g729 phones work in pretty much every respect (MOH, Conference Bridge, etc.)  The one area we're still working on is call IPCCExpress 8.0 queue, another...

Does anyone have created any scripts to send out an email? For example, how to create the script for the following scenario: when caller is in the queue for 60 sec, the script sends out an email to notify supervisor with caller tel nr included in the...