I am using cistera convergence server for call recordings. For every recording, I am observing a beep sound before the recording starts and followed by exactly every 60 seconds. I didn't see any beep in live calls. This is only when I play the recording wav file.
Cistera support guys said there is no problem on their server end and suggesting to check in CCM/IVR.
Re: Beep sound for every minute in call recordings
I am not familiar with the recording system you use, but there is something in Call Manager that may be appropriate. This is often configured when you set up CUCM silent-monitoring for CTIOS.
Monitoring Notification Tone A monitoring notification tone can be configured using the Service Parameter Configuration page in the CCM Administration Interface. There are two entries:
Play Monitoring Notification Tone to Observed Target When set to true, this option will play the tone to the monitored party (usually an agent).
Play Monitoring Notification Tone to Observed Connected Target When set to true, this option will play the tone to the party to which the monitored party is talking (usually a customer).
A monitoring notification tone can be configured using the Service Parameter Configuration page in the CCM Administration Interface/ Select Server/ Select Cisco CallManger (active) for Service. Look for "Clusterwide Parameters (Feature - Monitoring"). If these are set to true, set them to false and see what happens. A CM restart may be required.
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