Re: beep to prevent the agent before automatic answer with IPCC
You can definitely have a beep on the computer the agent is sitting at... I have a support center that supports multiple clients. The agents have to provide a different greeting to answer calls. The way I resolved this was to...
1. Setup IP Communicator on the agent systems.
2. Setup Plantronics CS50-USB headsets to work with IP Communicator. (This also makes the agent mobile and eliminates the need for a regular phone.
3. On one of your network shares, place some wav files (either an audible message to the agent for what client is calling or a beep).
4. In the Administrator Console, create a workflow rule that trigers on ringing to play the audio file you stored on the network share.
When an agent receives a call, and it rings or answers... and will play the audio file...
Hope this helps... Even if you do not have USB headsets... just configuring the administrator to play the wav file at ringin will play the audio file on the agents PC speakers...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...