Best practice: Call Redirect or Call Consult Transfer?
Hi all -
In some of my scripts we are forwarding calls to a "off-net" number through our PSTN gateway.
I currently am using a Call Redirect step to redirect the calls but recently started seeing some problems with call rejection. Apparently the Call Redirect script is also sending along the called number as a redirected number which isn't translating properly and breaking call control.
I've currently got a workaround in place that is blocking the redirected numbers going out into the PSTN. Would it be better to use a Consult Transfer rather than the Redirect?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...