There used to be an Advanced Scripting class for ICM. I took this many years ago. I am not sure if it still exists and if it has been revamped for CVP. But you are correct about ICM Product Training, ICM Admin, and CVP-I.
CVP-D has more examples, buit concentrates on developing for VXML.
There is the Scripting Guide of course, but the real knowledge comes through practice. Set up a good lab with a couple of gateways and PSTN lines and start scripting. Search through the forum to see what some customers are asking for and see if you can develop scripts to do that - Enterprise Skill Groups, widening scope over time in queue, preferred agent routing (Queue to Agent) and so on.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...