10-08-2013 12:03 PM - edited 03-14-2019 12:33 PM
We're running UCCX 8.5 SU4. Agents have EM profiles.
When trying to record an agent (using CSD record button), the audio file created is blank.
So far I've confirmed PC firewall is off, network connectivity is okay, and NICs are supported. What else should I check?
Thanks
Solved! Go to Solution.
10-09-2013 09:25 PM
1st check if monitoring is working or not . If monitoring does not work then recording will also not work .
Make sure you have proper licenses . Because monitoring and recording consume seat license .
E.G if you have 10 seat license and all the agents are logged in then you will not record calls(This is only true if you are using default recording and monitoring feature).
++monitoring and recording will not work on wireless NIC card because in wireless NIC card your postintsall will be emty .
++Please check all the setting mention in below guide . If all the configuration are correct according to guide then
we need to check traces are wireshark packet capture .
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080bbd522.shtml
Regards
Ravi
10-09-2013 09:25 PM
1st check if monitoring is working or not . If monitoring does not work then recording will also not work .
Make sure you have proper licenses . Because monitoring and recording consume seat license .
E.G if you have 10 seat license and all the agents are logged in then you will not record calls(This is only true if you are using default recording and monitoring feature).
++monitoring and recording will not work on wireless NIC card because in wireless NIC card your postintsall will be emty .
++Please check all the setting mention in below guide . If all the configuration are correct according to guide then
we need to check traces are wireshark packet capture .
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080bbd522.shtml
Regards
Ravi
10-10-2013 07:39 AM
Thanks. Great document. For me the problem was the recording seats set to 0. All set now
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