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New Member

Blended agent and callresult=13

What's callresult 13, which appears in "table Dialing_List_Real_Time"

Code 16 is a drop or abandoned call, but what's 13?

We got also lot's of code 2, is it a network related error? Normal?

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New Member

Re: Blended agent and callresult=13

From ICM 4.6 documentation I found:

2: Customer not contacted (BA Dialer error)

13: Customer not contacted (stopped by the BA Dialer due to some error condition)

Is this still same with ICM 5 and ICM7?

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