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New Member

Blind transfer with CAD

Hy ,

Does anyone know why i can do blindtransfer off an conference?

The agent has a inbound call and makes a conference with another phone. so phone A -> agent -> phone B are in conference .

I am tring to transfer this conference to an IVR using the transfer buton from CAD and the conference is transfer to the IVR as i want.

I make a buton in CDA and add the call control action BlindTransfer to the ivr number.

I make again the conference phone A -> agent-> phone B and try the blindtransfer button and nothig, the conference is not transfer to the ivr number.

If i do phone A -> agent and hit the blindtransfer button the call is transfer to the ivr number.

Tx for your answer

New Member

Re: Blind transfer with CAD

maybe you can try agent blindconference ivr number then drop.