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New Member

BMC remedy user auto rerfresh didn't work

I used to have a UCCX 5.0 system, and CAD on destop PC running well. I also installed BMC remedy user software on this PC as incident management system, and running well too. But when I shift my UCCX 5.0 system to 9.0(2), and CAD on my PC also shift to 9.0(2) correspondantly,  that's to say, I unstalled 5.0 CAD, and then reinstall 9.0 CAD,  bu kept the BMC remedy user software on this PC. Problem arised, the "auto refresh" fuction of BMC remedy user didn't work. That is to say, I have already set the auto refresh interval to 20 minutes, and the incidents (trouble tickets) didn't refresh after twenty minutes.

Did someone met the same issue before, would you kindly tell me why?

Robert Li

2013/11/26

1 REPLY
New Member

BMC remedy user auto rerfresh didn't work

Thats a big jump. I'm guessing the BMC remedy is in the integrated browser? AFAIK some CRM doesnt work well in integrated browser.

Thanks!

-JT-

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