I am trying to accomplish the following in a manner that will require the least administration going forward.
One 800 number will ring into a VRU script and be prompted to enter the extension of the agent they want to speak to, caller is then sent to the agent's extension.
If agent is in Talking or Work Not Ready state the call should go voicemail
I'd really prefer not to create a Skill Group for each agent
All ICM data should be passed to the agent (greeting, CED, DNIS, etc...)
I?m currently using a Dynamic label that is being passed CED to accomplish this. This works but agents in Work Not Ready (Wrap up) are getting calls immediately after disconnecting from their previous call and ICM data isn't always passed.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...