Anyone have a SQL query that I can run to see our busy hour stats? I'm looking to see when we have the most agents logged in and how many are actually logged in. Someone sent me this a long time ago and I'm searching all my emails but havent' found it yet. Hoping someone out there may have it. I swear someone from Cisco sent it to me, but they are the ones asking for this info. Long story, don't ask.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...