CAD 8.5 Dial Strings configuration reset for unknown reason
We need CAD Dial strings to be always set to Variable Length Formatting, but for some reason( and after some time) it gets reset to the default - North American Formatting. This is a big problem for this installation, because it stops recording of agents (due to integration with the recording application)
It does not seem related to when services are restarted, some event or any specific period. It just happens about once a month, so we have to check it regularly and fix it in CDA.
Another issue that may affect this CAD configuration is problem when restarting CAD servers - some services fail to start (Sync and Rascal service - they run as domain user) and LRM which starts but stays out of service, because of a sync problem between the two sides. So we need to restart it manually until they start working again.
It is UCCE 8.5 installation, CAD version 8.5.2
Anybody here that had similar problems or has any idea how to troubleshoot this?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...