CAD 8.5 Error: Unable to download file. Could not open request
I am having this error when I try to open the CAD after installation. Initially it said that it is looking for updates but then error message popped up. When I click ok on this message, I get another message "A licensing error has occurred. Please try again in five minutes. If the problem persists, please see your log file or contact System Administrator for details." The server is on 10.x.x.xnetwork. When I installed the application on the PC part of the same subnet, it works fine. However, issue occurred when I installed application on a PC part of 172.x.x.x network. Is there anything on the firewall I need to worry about to allow this connection?
Re: CAD 8.5 Error: Unable to download file. Could not open reque
Does this happen as soon as you attempt to start the agent?
I ran into this error recently (assuming your license service is running and licensed) - it turned out the calabrio LDAP structure on the UCCX server was corrupted. If you have a TAC case opened, ask them to verify the Calabrio LDAP integrity on the server for you using an ldap browser.
Also if it is corrupt, the server does hold backups of the ldap structure that you can use to restore the structure.
This LDAP info is what the server uses to push the CAD configuraiton to the Agent.
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