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CAD Agent build Issue with calls hanging while being presented

We up graded to version for the CAD Agent version after upgrading to version 9 last month. I have one location telling me and I witnessed it today that when a call is presented and the user lets it go as a ring no answer the call acts as if it never leaves the Agent. It does start to ring the next phone in line like it should but the Agent that let the call RNA still shows the call on thier phone like it is still being presented. The Answer/drop button stays lit while this is happening. I can log off the user (it tells me there is a active call in progress) and then log them back in and it works again. This is sporadic sometimes the users go for a day or 2 without it and it happens on multiple users. I did a BUG search and could not find anything.

Has anyone seen this yet?

Thank you!


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