Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

CAD Agent Email stuck in loading

Hello,

We have configured Global Settings for Agent Email functionality, created an email CSQ, associated a Skill with it and assigned that skill to an agent.

When testing Agent Email from a Windows XP box with IE 8 and JRE 1.6.20, everything works like a charm.

From a Windows 7 box with IE 9  and JRE 1.6.20, the Agent Email in CAD stays stuck in loading with an Email Log Out status at the bottom.

Anybody has any insight?

Thanks in advance,

Paulo Silva

1 REPLY

CAD Agent Email stuck in loading

Hi Paulo,

Be sure that the correct version of Java is installed on the agent  PC, the best way to complete this is to uninstall all Java versions from  the agent PC, then load CAD and allow CAD to download the version it  needs to work correctly, Java 1.6.0 update 17. Then configure Java for  CAD per the following guide, page 76

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf

As you have mentioned on windows XP with IE 8 and JRE 1.6.20 works fine, can you please try

IE 8 and JRE 1.6.20 on Windows 7 and check.

Hope it helps.

Anand

Please rate helpful posts!!

670
Views
0
Helpful
1
Replies
CreatePlease to create content