CAD agent login error

[fayiz husain]

Hi all,

One of the call agent unable to login to CAD. When the user credentials are given, it's showing:

'ERROR: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST'

Any help will be appreciated.

[Derek Winchester]

In your internet explorer settings and disable the proxy server options and see if problem is resolved. If it is resolved put in a exception. The problem seems to be your proxy server not your user. Try and let me know, that is normally the common issue. 

[fayiz husain]

Hi Derek,

Thanks for your reply.

Other agents are able to login to CAD in the same computer. So I dont think that it's an issue with internet explorer. 

[Derek Winchester]

no..not with explorer, with proxy settings. Do they all use a different login? If so the proxy settings may be different. I had the same exact issue and it only followed one user and it was the proxy settings. 

[Arundeep Nagaraj]

Hi Fayiz,

There is a setting for Auto detect proxy settings under:

Internet explorer--> Tools--> Internet options--> connections--> LAN
settings--> uncheck "automatically detect settings"

This needs to be unchecked. Please check this and let us know

Cheers!

Regards,

Arundeep

[Ravi Shankar Pandit]

Hi Derrek,

When ever the CAD application is launched it checks for the availability of newer version. CAD makes uses of True Update which is located at C:\Program Files\Cisco\Desktop\bin\update.exe

In order to avoid this error from happening, perform these steps before the upgrade:

1. Uninstall the CAD/CSD.
2. Download the installer from APPADMIN plugin page and install CAD/CSD.
3. Rename the update.exe file to updateold in the folder "C:\Program Files\COMMON FILES\CAD\bin\update.exe"

Regards

Ravi

[fayiz husain]

Hi guys,

it was a connectivity issue. thanks for your comments. 5 stars for all of you for the help