In our environment, if an agent makes an outbound call their status changes to "talking" instead of "ready".
No calls from the queue are sent to an agent unless they are in the "ready" state, unless you have configured your queue differently.
An an agent will change from "ready" to "reserved", and then to "talking" when an incoming call is handled. At the conclusion of the inbound call they enter a "work wrap-up" state, or return to "ready".
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...