Is there a way that a CAD Agent can change their password in ICM? It seems completely crazy that they cannot change their password in ICM through CAD. This is an administrative nightmare... Is there a web tool for ICM or something?
When the first versions of CAD were created (called Turnkey, which was a terrible name), there was independence of CAD logins and ICM logins and THAT was an administrative nightmare. Eventually they synchronized CAD with ICM, as it is today, and that was a big step forward.
As David points out, the Supervisor password is kept in the CAD database/LDAP, but all other information is synchronized from ICM.
Why do you think agents should be able to change their password? What advantages would that bring to your contact centre?
The biggest advantage is agents login in with the wrong extension and kicking other agents off. Giving unique passwords to all agents is a mess that's why we usually give them the standard 12345 or something along those lines.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...