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CAD Agent Unable to Login due PGUser Association in CUCM

Hi all, hope everyone is well.

I am running a UCCE 7.5.8 environment with CAD 7.5.8 and CUCM 7.1.3 I am having some CAD agent suddenly unable to login to CAD due the following error "An unknow failure was receved from the Cisco Unified Communication Manager. You may have entered an incorrect ID, password, or extension. Verify your entries are correct and try again."

The fix is to dis-associate and re-associate the device with the PGUser in CUCM even though the device shows it's already associated with the PGUser. Has anyone run into this issue ? I am trying to understand the root cause.

Thanks all in advance !! I appreciate any inputs / suggestions !!

Danny

 

 

2 REPLIES

Hi,yes, unfortunately, I have

Hi,

yes, unfortunately, I have seen this many times working with the ICM 7.x or 7.5.x release train. Always talked to TAC, always installed an ES, but somehow, mystically, the problem went away when upgraded to ICM 8.0(x).

Looks like a design flaw.

Did you talk to TAC yet?

G.

New Member

Hello Gergely !! Thanks for

Hello Gergely !! Thanks for responding and sharing !!

I haven't talk to TAC yet but I am working on upgrading the environment to 9.x or 10.x later this year.

Thanks !!

Danny

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