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New Member

CAD agent wrap up time Settings!!

Hello,

Here is the requirement I have with one of our customer. 

UCCE version :7.5.1

CAD Version: 7.6.1

requesting to have the agents be placed in a 5 seconds wrap state after each call and after the 5 seconds auto pushed into a ready state. however, if they need more time they can select the WNR button (before the call ends) and extend that time to 1 minutes. After 1 minutes the system would auto place them in a ready state. Can this be done? 

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You can set the 5 seconds you

You can set the 5 seconds you need really easy in the UCCX site (Click here), to configure the WNR button, I think you can do it from the Desktop Administrator.

 

Rolando Valenzuela.
 

New Member

Thanks Rolando,But, if agent

Thanks Rolando,

But, if agent need more time they can select the WNR button (before the call ends) and extend that time to 1 minutes. After 1 minutes the system would auto place them in a ready state. Can this be done? 

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