We have had an instance of the Cisco Agent Desktop (ver 22.214.171.124) windows not maximising after being minimised. The ACD stats window will not display either. This has been fixed by a reinstallation of CAD, but why might it occur, and is there a quicker fix?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...