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Silver

CAD and window behaviour

We have had an instance of the Cisco Agent Desktop (ver 4.5.7.4) windows not maximising after being minimised. The ACD stats window will not display either. This has been fixed by a reinstallation of CAD, but why might it occur, and is there a quicker fix?

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Silver

Re: CAD and window behaviour

Agent at the desktop can set on a per session on how they would like the agent desktop to functionOn the administration, under workflow, agents then interface you can change the session.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/index.htm

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