We recently upgraded from a standalone UCCX 8.0 server to a virtualized 8.5. Since the upgrade to virtual the contact center is experiencing something new. An agent will put themselves in “not ready” to make a personal call or call someone internally and when they hang-up they automatically get placed into ready status. Then the phone rings of course.
I compared the Contact Service Queue Configuration settings between old & new servers and they are the same. Automatic work is enabled and wrap up time is enabled.
Is there something different between 8.0 & 8.5 on VM I'm missing? Bug or feature?
I double checked the old server and it had the same default setting of enabled for Automatic Available as the new server. I did a test with the CC supervisor by disabling her Automatic Available and had her get into the queue and take a call, then go into not-ready and place a call. It worked! When she hung up the call she did not go into a ready state.
I don't understand why it would need to be configured differently from one version to the next to make it work properly, or improperly for that matter. I just hope there isn't an underlying issue somewhere else I need to worry about. Tre-bizarre.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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