We have a rep using Cisco Agent Desktop 6.6(1) and is having a random issue with a call showing up in here queue as connected and the timer runs up but she isn't on the phone. The only way she can get this to go away is to restart CAD and was wondering what could be causing the problem or if there was an easier way to fix it.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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